Blah, boring, I know. But all things you should know!
Shipping - COVID-19 UPDATE
Canada Post has informed us that the 2020 Holiday season will come with many delays which will be beyond our control. All delivery dates are estimates. FREE shipping over $60. Please allow 1-3 days for processing your order.
UNTRACKED SHIPPING - We send all of our domestic shipping via Canada Post and we charge $6 for packages to be sent out untracked by letter mail. Delivery dates are approximately15-20 business days but could be longer. FREE shipping over $60.
TRACKED SHIPPING - We have added a TRACKED, EXPRESS delivery option for $12 via Canada Post. This method will take approximately 8-10 business days but could be longer. FREE shipping over $80.
FREE OTTAWA PICKUP - We are still offering free, contactless porch pick-up in Orleans (East Ottawa). It would be ready same day or next day.
If you would like a different type of shipping, we will gladly work with you to satisfy your requirements. Please contact us at firstname.lastname@example.org.
Please allow 1-3 days for processing your order. All delivery dates are estimates.
UNTRACKED SHIPPING - We charge $10 for untracked shipping to the United States with an approximate delivery of 20-30 days. FREE shipping on orders over $75. Delivery dates can vary, especially in these unique times and unfortunately, it is beyond our control.
TRACKED SHIPPING - We charge $18 for tracked shipping with an approximate delivery date of 15-20 days. FREE shipping on orders over $100. Delivery dates can vary, especially in these unique times and unfortunately, it is beyond our control.
Outside North America
Please allow 1-3 days for processing your order. We charge $12 for untracked shipping outside North America with a delivery date of approximately 30-60 days. FREE shipping over $75. If you would like to work a faster delivery option with us individually, please email us at email@example.com.
Returns & Exchanges
All of our jewellery is handcrafted. We strive for excellence but as with all things in life, nothing is perfect. If you encounter a problem with a piece of our jewellery, please contact us within 30 days of purchase. We will gladly work individually with you to ensure we are all as happy as...well, we are when we open up the kiln after firing (now that's happy).